For us Gutenberg libraries, the Intelligent Mail USPS barcode info remains siloed on our Gutenberg duplication PCs. Is Keystone investigating a way for patrons (with active email accounts) to be allowed to track their own cartridges so they don't need to call the library for postal status updates? I'm guessing this would involve some coordination with NLS.
It would be nice if when we pull a duplicated cartridge from the toaster rack, it would not only fire off the print job to create its mail card, but it could also push data to KLAS so that (A) we/staff could see it in KLAS (and not need to run to the Gutenberg PC in order to see this info) and ( an email would be generated to our patron so they could track the cartridge in the mail themself.
Is this possible? Would we need assistance from the NLS in order for it to work? And would anyone else like this become a reality? ...or would patrons still call because librarians are lovely people to talk to?