News & Events

  • Hello from DC

     Hello from DC

    Drea and I are in Washington, DC exhibiting at the ASAE TEC 2019 trade show, meeting Association KLASusers and potential users. We'll be back with a regular blog post next week!

     Hello from DC


    Join us next Tuesday for our regularly scheduled Key Notes blog posts.

  • 12/14/2021 APH Integration Update Webinar

    Save the Date for the APH Integration Update Webinar to be presented by Katy & Kyle on 12/12/21 at 3 PM ET!

    On Tuesday, December 14, 2021 at 3 PM Eastern / Noon Pacific Katy and Kyle will be offering a live webinar focused on sharing information and details about the integration between KLAS and APH's ordering system and catalog of products. During this session, we plan to demonstrate KLAS screens, discuss planned workflows, share development updates, take suggestions, and answer questions. We invite any and all Instructional Resource / Instructional Materials Center users to mark your calendar now and join us for this special Keystone webinar!

    If you have any questions or comments you wish to submit in advance, you can send them to:

    In the meantime, we invite you to review the recordings of the APH 2021 KLAS IRC / IMC Users' Meeting from 10/12/2021 and the recent KLAS IRC / IMC Users' Roundtable held on 11/3/2021 during which we discussed the current status of the KLAS / APH Integration Project.

    Full Connection info:

    Join Zoom Meeting: https://us02web.zoom.us/j/87018666883?pwd=WUZhSW5YVTBwRmxlVnRIQlpwZHhjUT09

    Meeting ID: 870 1866 6883
    Passcode: 632597
    One tap mobile
    +19292056099,,87018666883#,,,,*632597# US (New York)
    +13017158592,,87018666883#,,,,*632597# US (Washington DC)

    Dial by your location
            +1 929 205 6099 US (New York)
            +1 301 715 8592 US (Washington DC)
            +1 312 626 6799 US (Chicago)
            +1 669 900 6833 US (San Jose)
            +1 253 215 8782 US (Tacoma)
            +1 346 248 7799 US (Houston)
    Meeting ID: 870 1866 6883
    Passcode: 632597
    Find your local number: https://us02web.zoom.us/u/kda33PJihT

  • 2021 Julie Klauber Award Info

    2021 Julie Klauber Award Info - image of the document. Document description in full type in body of article.

    Keystone Systems wishes to recognize the support that volunteers and staff provide to their organizations. We do so with the Julie Klauber Award. Each organization may nominate one staff member or volunteer. Please use the Julie Klauber Award Nomination form to do so.

    Nomination Deadline: Friday, May 21

    Award nominees should:

    • Work with KLAS in their daily job functions
    • Show an outstanding service to their organization and / or their community in the spirit of Julie Klauber during his / her time with the library.

    The Julie Klauber Award Recipient will be honored as part of an online award ceremony held Tuesday, June 7 during the 2021 KLAS Users’ Conference and receive a personalized plaque to commemorate their achievement. For 2021, we especially wish to recognize someone who went above and beyond during the last year’s challenges.

    Award finalists will be selected from all nominated individuals by a selection committee1. James Burts, Keystone Systems, will determine this year's recipient after consulting all the finalists' supervisors.

    Printable flyer and online award nomination link:

    Who was Julie Klauber and why is this award named after her?

    Valerie Lewis sent the below text in an email to the klasusers listserv on January 24, 2011:

    It has been more than eight years since Julie passed away. Her name comes up every day.....truly, it does. I work with 5 other people who worked with Julie for many years. I sit in the office that was once hers. Her husband and sons are often in my home. I work with her husband Avery, to continue the important work that she and he started many years before I was lucky enough to meet them.

    Julie was a librarian, but more she was the truest advocate for access to library programs, services and materials for all, particularly people with disabilities.

    In addition to being the librarian for the sub-regional library that served Long Island, NY, Julie and her husband established a non-profit organization that provided information and referral resources for librarians, service providers and individuals living with disabilities.......long before and into the earlier days....of the internet.

    Julie spent truly all of her time making sure that people with disabilities had access to information.....all information. She created partnerships with local and national corporations that brought assistive technology to local libraries. She created library resources in alternative formats and worked with libraries and librarians across the country, to promote accessible library services.

    It has been my honor to be a member of the Julie Klauber Award Committee. It has given me the opportunity to read about lbph staff and volunteers who create new and innovative ways of making library materials, services and programs accessible to their patrons. Something still so difficult to do, even in these technologically advanced times.

    You may think that the daily practices and procedures of operating a library for the blind and physically disabled are hum-drum and nothing out of the ordinary, but think again. It is through the work and creativity of each and every member or your organization, that people with disabilities have access to information....something we treasure so dearly and take so for granted.

    On that note, we encourage you to think about how the wheels of your organization turn and who are the people turning it.

    With warm regards,

    Valerie Lewis, Director
    Long Island Talking Book Library

     2021 Julie Klauber Award Committee Members include:

    • Teresa Kalber, Colorado Talking Book Library
    • Lisa Nelson - Utah State Library Program for the Blind and Disabled
    • Chandra Thornton, Palm Beach County Library System
    • Kimberly Tomlinson, Wisconsin Talking Book and Braille Library
    • Pepper Watson - Oklahoma Library for the Blind, Accessible Instructional Materials Center
    • Andrea Ewing Callicutt - Keystone Systems, Inc.
  • 2021 KLAS Users' Group Business Meeting Minutes

    Screenshot of the first paragraph of the 2021 KLAS Users' Group Business Meeting Minutes document.

    The minutes of the 2021 KLAS Users' Conference which occurred on Thursday, June 10 at 11:30 AM Eastern Time / 8:30 AM Pacific during the 2021 KLAS Users' Conference are below.

  • 2022 KLAS Users' Group Vice President Candidate

    Traci stands in front of a green wall wearing a black shirt and cateye glasses and red lipstick. Her red hair is pulled back from her face.

    Per the KLAS Users' Group Bylaws, upon the vacancy of an officer position an election must be held to replace the officer. As such, we are now conducting an election for the office of Vice President of the KLAS Users' Group. Please meet your candidate for the open Users' Group Vice President position, Traci Timmons!Traci stands in front of a green wall wearing a black shirt and cateye glasses and red lipstick. Her red hair is pulled back from her face.

    A link to vote for Vice President will be sent to each KLAS organization / library's designated representative in the near future.

    KLAS Users' Group Vice President Candidate

    Traci Timmons, Managing Librarian, Washington Talking Book & Braille Library


    Traci Timmons joined the team at the Washington Talking Book & Braille Library (WTBBL) in March. She has been a librarian in special and academic libraries for more than twenty years. She was drawn into the LBPD world because her son is dyslexic, a patron of WTBBL, and she saw firsthand the incredible work these libraries do. Prior to joining WTBBL, Timmons was the head of libraries and archives at the Seattle Art Museum (SAM) where she was the administrator for SAM's ILS, EOS.Web. She has also worked at the University of Washington Libraries, the University of South Florida Libraries, a large accounting firm library, and was a web developer for several software companies. She has an MA in Art History from the University of South Florida and an MLIS from the University of Washington. She is looking forward to further developing the art programs at WTBBL!

    Statement of Goals:

    At WTBBL, I am the KLAS administrator. As a new-ish employee, I'll be the first to admit that I am not a KLAS expert, but, I am striving to become one. I learn through doing, through making mistakes, and from listening to others. In my short time at WTBBL, I have really come to appreciate how KLAS uniquely addresses the work of LBPD and IRC libraries. I have developed some great relationships with Keystone staff and many of my LBPD/IRC colleagues throughout the U.S. In my work life, I have demonstrated that I am a great advocate, collaborator, and problem solver--and will bring those qualities to my KLAS Users work. I see this position as an opportunity to learn more about the needs of colleagues throughout the country, how we can best support one another, and how we can work positively and collaboratively with Keystone to solve problems and advance ideas.

  • 2022 KLAS Users' Group Vice President Elections

    Headshots of Sam Lundberg and Crystal Grimes, KLAS Users' Group VP Candidates.

    Per the recent KLAS Users' Group Meeting, please meet your candidates for the open Users' Group Vice President position. A link to vote will soon be sent to each KLAS organization / library's designated representative. 

    KLAS Users' Group Vice President CandidatesPhoto of Crystal Grimes. She is white with brown shoulder-length hair, wearing glasses and a bright pink shirt. She appears to be in a park or similar setting.

    Crystal Grimes, Customer Service Coordinator, Oregon Talking Book and Braille Library

    Biography: Crystal Grimes is the Customer Service Coordinator for the Oregon Talking Book and Braille Library at the State Library of Oregon. She holds a Bachelor of Science in Information Systems from Western Oregon University and a Masters in Library Science from Emporia State University. Crystal has been at the Talking Book Library since 2012 where she started as a Circulation Technician and has had her current position since 2018. Her current position at the library is defined by customer service, reader’s advisory, and setting up new patron accounts. Crystal is currently serving on two Keystone committees, the Programming Committee and the KLAS Development Advisory Committee (KDAC). In her spare time Crystal loves to read (fantasy is a favorite but she will read anything) and play video games.

    Statement of Goals: I’m very excited to work with Keystone and the User group as Vice-President. A goal that I have is to encourage KLAS users to be active in their own learning and experience using KLAS. I want to promote learning and active participation in the KLAS conferences and on the KLASusers web forum. Since I am on the programming committee, I can also bring forward learning ideas from users and help to bring them into creation. I want to be an active listener to the users because this group has a lot of experience and ingenuity, and it deserves to be shared and recognized.

    A photo of Sam Lundberg. He is white with brown hair and a short beard. He is sitting in an office with a calico cat on the back of his chair.Sam Lundberg, Reader Advisor, New Mexico State Library for the Blind and Print Disabled

    Biography: I have been in libraries for nearly a decade now. I cut my teeth on the reference desk in Tippecanoe County Indiana in 2012, before moving to the night shift at Purdue's Library of Engineering and Science. In 2018 I began working at the New Mexico Library for the Blind and Print Disabled as a Reader Advisor and never looked back. I have served on the KLAS Development Advisory Committee since 2019, taking over the KDAC presidency in 2021.

    Statement of Goals: The users group should be proactive in encouraging absolutely everyone to ask questions, experiment with new ideas, and participate in the greater discussion. We've opened up so many new avenues for participation with remote conferences and online conversations and I want to expand upon that progress.

  • 2022 KLAS Users' Mini-Conference

    Promotional graphic with the same text as the article for easy saving or sharing.

    As announced in an earlier Keynotes Blog Post, Keystone staff and the KLAS Users' Group Program Committee are teaming up to bring you an online KLAS Users mini-conference the afternoons of May 3-4. Today, we're sharing a bit more info about what we have planned.

    Sessions with interest for all KLAS Users will be held on both days, and we hope you can join us for this free online training and networking event!

    • Dates: Tuesday, May 3 - Wednesday, May 4, 2022
    • Time: 1:00-5:00 PM Eastern / 10:00 AM-2:00 PM Pacific
    • Format: All sessions will be held via Zoom with a dial-in for audio option provided. Also, concurrent Birds-of-a-Feather sessions will be held in 3 separate Zoom breakout rooms.
    • Access: Zoom links will be emailed to registered attendees approximately a week prior and posted on this page a day or so before the event.
    • Session Recording: All Tuesday sessions as well as the KLAS Users' Group business meeting will be recorded. Birds-of-a-Feather sessions will not.


    Tuesday, May 3

    Tuesday sessions will be Keystone presented and focused on sharing Keystone company and service updates and new KLAS features and functionality for LBPD, IRC, and others.

    TimeSession TitlePresenter
    1:00-2:15 PM ET KLAS Updates for Libraries for the Blind & Print Disabled Katy Patrick, Keystone Systems
    2:30-3:30 PM ET General Keystone Updates James Burts & Andrea Callicutt, Keystone Systems
    3:45-5:00 PM ET KLAS Updates for Instructional Resource Centers Katy Patrick, Keystone Systems


    Wednesday, May 4

    Wednesday features a KLAS Users' Group Business Meeting followed by user-moderated Birds-of-a-Feather sessions. Birds of a Feather (BoaF) sessions are an opportunity to exchange ideas in a casual, group discussion setting. Topics range from making the most of KLAS features to exploring broader service-related ideas. These sessions are not formal presentations with slides or software demonstrations. Instead, moderators launch the discussion and keep the conversation on topic.

    Each of Wednesday's concurrent Birds-of-a-Feather sessions will be accessed via one Zoom link. Once you enter the meeting, there will be 3 breakout rooms you can choose to join (one for each topic).

    TimeSession TypeSession TitlePresenter / ModeratorZoom Info
    1:00-2:15 PM ET General KLAS Users' Group Business Meeting Michael Lang, Kansas Talking Books
    2:30-3:30 PM ET Birds-of-a-Feather 1.  APH Integration 
    2.  Circulation
    3.  KLAS Administrator
    1. Jared Leslie, Arizona Foundation for Blind Children
    2. Maureen Dorosinski, Florida Talking Book Libraries
    3. Michael Lang, Kansas Talking Books
    3:45-5:00 PM ET


    1. IRC Queries & Reports 
    2. Reader Advisor
    3. Tech Services & Equipment
    1. Jared Leslie, Arizona Foundation for Blind Children
    2. Sam Lundberg, New Mexico LBPD
    3. James Gleason, Perkins Library


    Dial-in Audio for ALL sessions:

    Use your phone to call the applicable phone number and then enter the appropriate Meeting ID and Passcode for the session when prompted.
    Dial-in for audio numbers:
            +1 301 715 8592 US (Washington DC)
            +1 312 626 6799 US (Chicago)
            +1 929 205 6099 US (New York)
            +1 253 215 8782 US (Tacoma)
            +1 346 248 7799 US (Houston)
            +1 669 900 6833 US (San Jose)
    Find your local number: https://us02web.zoom.us/u/kbdOJuBB39


    Registration is not required, but it will give us an idea of how many attendees plan to attend. Also, persons who register will receive an email approximately one week before the mini-conference with the agenda, Zoom links, and dial-in for audio numbers.


  • A look back: 2022 in Review

    Photo out the driver's window of a car, looking at the side-view mirror. 2022 is written in a large stencil font, in reverse since it's a mirror image. The background is bold blue and yellow with textured stripes as if it is flying past.

    Another year is in the books, and we’re stoked to be officially in a conference year! But, before we barrel ahead, let’s take a look back at 2022.

    Around the Office

    The Keystone offices were a little less quiet this year as some of the staff have transitioned back to working from the office on a regular basis. However, there have been even bigger transitions as we've seen some staffing changes.

    Longtime developer Brian White and customer support specialist John Owen retired, but new faces George and Katharina have joined the family in their stead.

    Events & Training

    This past summer, we held our 2022 KLAS Mini-Conference to help fill the gap between conference years. Thank you to everyone who joined us and helped make it a successful event! We hope to see you all again either in-person or online for the 2023 Users Conference!

    We also held the first online IRC Administrator's Training! Thanks as well to our first round of IRC Admins, and we hope everything you learned has been serving you well.

    Last but not least, we want to highlight the Onboarding New KLAS Users webinar. If you've had staffing changes of your own, or expect to bring on some new staff in the new year, make sure to check it out!

    KLAS Development

    Finally, 2022 has been a big year for KLAS development, even if it has sometimes seemed quiet from the user's side, as we made big strides in some big projects. Here's some of the highlights:

    • Scribes can now unlock NLS Cartridges making it easier to repurpose physical collections and quicker to start using new white cartridges. 
    • To meet PNDB funding requirements, a major integration project with Rolka-Loube was implemented and is in Live use now as agencies complete their year-end reporting.
    • The New WebOPAC, while not yet ready for release, is coming along beautifully. Thank you everyone for your feedback and feature requests!
    • APH Integration for our IRC customers is another ongoing project which, while not yet in Live release, should be ready to go very soon.

    And of course, there was much, much more--all of which can be found in the 7.7 Release Lists

  • August & September 2022 KLAS Users' Programs

    Join us at 3:30 PM ET / 12:30 PM PT August 25, 2022 for a KLAS LBPD Users' Roundtable discussing strategies for how to handle the cancellation of large print Talking Book Topics.

    In collaboration with the KLAS Users' Group Program Committee, we're excited to announce the next two upcoming KLAS Users' Programs. In August, there will be a roundtable for staff of libraries for the blind and print disabled and in September Katy will be hosting a webinar for all KLAS Users' who want a preview of the new KLAS WebOPAC. Mark your calendars now for one or both of these events and join us! More details about each are below.

    8/25/2022 KLAS LBPD Roundtable: Talking Book Topics

    Date: Thursday, August 25

    Time: 3:30 PM Eastern / 12:30 PM Pacific

    Description: With the recent loss of the physical Large Print Talking Book Topics from our Reader Advisory Tool Box, libraries are crafting new strategies to keep readers informed about new titles being added to the collection. Attend our August roundtable to hear how other libraries are addressing these changes and share your own successes in addressing the changes with TBT. 


    • Michael Lang, Kansas Talking Books Service
    • Maureen Dorosinki, Florida Braille & Talking Book Libraries
    • Crystal Grimes, Oregon Talking Book & Braille Library


    9/22/2022 Keystone Webinar: WebOPAC Revamp

    Save the Date! On September 22, 2022 at 3 PM ET / Noon PT Keystone will host a webinar for ALL KLAS Users' sharing the latest in the ongoing revamp of the KLAS WebOPAC.This webinar will be recorded and posted to klasusers.com for later review.

    Date: Thursday, September 22

    Time: 3:00 PM Eastern / Noon Pacific

    Description: You've probably heard the good news about an upcoming revamp of the WebOPAC for LBPH. Ready for more info and a first look at our prototype? Take a look at what we have so far and provide feedback to help shape the future OPAC!

    Presenter: Katy Patrick, Keystone Systems

    Zoom Link & Audio Dial-in Info:

  • Birds of a Feather Moderator Guidelines

    Birds of a Feather Moderator Guidelines
    1. Be quiet. Your job is to help the conversation happen.
    2. Be firm. Let them know you are the leader and hope to make this worthwhile.
    3. Be prepared. Know the subject. It is hard to steer a discussion that you don't understand. Have ready possible questions, or whatever conversation starters you think will work.
    4. Be able to multitask. This is a biggie. You will need to listen to the current discussion, while watching the time, how long the current discussion has gone on, and how to move on.
    5. Be deferential. You're not the star. The audience is. You're just there to keep things moving along.
    6. Keep on track. While you're not the star, you need to be the audience's advocate on time, answers, and issues. Cut off chatterers. Cut off discussion if it is going on too long or off track. Indicate that maybe this topic is something to bring up at the end of the session or in another venue.
    7. Be timely. This is so important. Get the session started on time, keep it moving, and get it done on time. Let people see you confidently keep the discussion moving.
    8. Be fun. If you don't have fun, your panel won't have fun, and your audience won't have fun. The world does not need more unfun conference panels.


    • Have two moderators. Depending on the group’s size split the group for a period of time and then meet together as whole for a group wide discussion.
    • Have something to give to those willing to participate. It doesn’t have to be much or expensive, e.g. penny candy, pencils, bookmarks, etc. Reward those who are willing to talk.

    Adapted from: 10 Rules for Being a Great Panel Moderator (Accessed: December 4, 2008)

  • Coming Soon: Duplication on Demand Roundtable

    Coming Soon: Duplication on Demand Roundtable

    "Duplication" is the word of the day / week / month / year for National Library Service for the Blind and Print Disabled network libraries. Whether you've already made the fundamental shift to providing duplication on demand materials for your patrons or are still trying to make decisions about how to shift your library to a duplication on demand service model, there's many questions, decisions, and challenges faced during the process.

    With this in mind, the KLAS Users' Group Program Committee is providing another opportunity for KLAS Users' to come together in a session focused on this topic. Go ahead and mark your calendar now for the upcoming KLAS Users' Roundtable: Duplication on Demand to be held on Tuesday, December 15 at 3 PM Eastern / Noon Pacific.

    Note: We expect this session to last two hours rather than the usual one. Also, we plan to record this roundtable and post it to klasusers.com for later reference.

    During this roundtable, three representatives of libraries using Gutenberg and three representatives of libraries using Scribe will each discuss their experience implementing duplication equipment, decisions regarding policy and staff changes, and more! After each shares a brief description of their process, there will be an opportunity to ask questions, discuss issues they've brought up, etc.

    Gutenberg Panellists:

    • Hope Williams, Nevada Talking Book Services
    • Elke Bruton, Oregon Talking Book & Braille Library
    • Ricardo Cisneros, San Francsico Public Library - Talking Book and Braille Center

    Scribe Panellists:

    • Connie Sullivan, South Dakota Braille & Talking Book Library
    • Angela Fisher Hall, Alabama Regional Library for the Blind and Physically Handicapped
    • Nancy Holt, Idaho Talking Book Library

    Before the roundtable...

    To help you prepare for this roundtable we encourage you to review Duplication Info Quick Reference page where you will find articles, quick tips, how-to documents, and more related to using either Gutenberg or Scribe. Several of the documents have just been updated to reflect changes in recent versions of KLAS, so make sure to check those dates to make sure you have the most current info!

    You can also help our panellists prepare for this session by posting questions to this KLASUsers Discussion Forum post. Of course, day-of questions are also welcome, but posting your questions ahead of time will ensure that we get to them (even if you can't make the session itself) and that the panellists will be able to consider their answers.

    Access Info:

    Tuesday, 12/15/2020 @ 3pm Eastern Time / Noon Pacific

    To connect:
    Google Meet Link: meet.google.com/rmv-fgvs-eba

    Dial-in audio option:
    ‪US‬ ‪+1 575-459-0037‬
    PIN: ‪950 920 249#‬‪

  • KLAS UC 2021 Attendee Feedback Form

    Thank you for attending the 2021 Online KLAS Users' Conference. Whether you were a speaker and / or attended sessions, this event was a success because of your presence. Now the KLAS Users' Group Officers' and Planning Committees ask you to please take some time to share your thoughts and feedback about the event including the content, the platform, etc. Your responses will help shape future conferences and other ongoing KLAS Users' content.

    Response Deadline = Friday, July 9

  • KLAS UC 2023 Pre-conference Planning Survey

    Screen shot of KLAS UC 2023 Pre-Conference Survey description.

  • KLAS UC2021 Virtual Event Interface

    Screen shot KLAS UC 2021 Lobby page

    All attendees of the 2021 Online KLAS Users' Conference will access the conference via PheedLoop's Virtual Event Portal. Here, you will find opportunities to network with speakers and other attendees, browse, search, and add sessions to your personal schedule, access all sessions and their related resources such as PowerPoint presentations, handouts, etc., and more!


    First, let's take a look at the Lobby area. Here you will find the public and private chat functions, recent event announcements, our virtual photo booth, and more.

    The page is organized into four columns:

    • Main menu: use this to navigate the conference
    • Social area: the Event Feed will display social media posts that tag #KLASUC2021. Need a great selfie for that conference post? Launch the photo booth for a fun background - it's not quite the same as travel photos, but we hope it'll make you smile.
      Finally, the Private Chats widget is hanging out at the bottom of the column. You can use the Private Chats feature to follow up with peers after a session, reach out to a new attendee to introduce yourself, or otherwise get to know each other. The widget will stay in place as you navigate the site, so you can use it from anywhere. Start new Private Chats from the recipient's speaker or attendee profile.
    • Announcements: watch this area for any posts as things come up during the conference.
    • Lobby Chat: Get that "around the coffee station" feeling by chatting with all your fellow attendees here (you'll need to supply your own coffee or tea though). Also, don't miss those icons right above the lobby chat!

    Screenshot of the lobby as described.

    Finally, there a couple important things in the top corner. In the upper right of the screen, you will find notifications, language features, accessibility controls, and a count of total attendees currently online. Use the accessibility icon (a circle with a person's silhouette) to bring up the accessibility menu, where you will find preset profiles and a bunch individual controls.

    Closeup of the notifications area, showing that it is found directly above the Lobby Chat. The icons are in order: attendees online, language, accessibility, notifications.

    Backstage (speakers only)

    Next on the main menu, speakers will find the "Backstage" menu option. If you are presenting a session using PheedLoop's Meet & Stream, go here to start the session. If you're presenting in Zoom or using a pre-recorded session, there's no need to use the backstage. Make sure you schedule a dress rehearsal / practice session so you know where to present your session from, and you're comfortable with all the back-end "stuff." 


    The sessions area displays a list of all the conference sessions, with an expanded view of the selected session to the right, then finally the session chat.

    Session list: You can search for sessions or use any of the preset filters (including day, track, speaker, personal schedule, and live now) to browse the list. Use the calendar icon to access the advanced schedule views. As you find sessions that interest you, add them to your personal schedule by selecting the plus sign next to the session title. 

     Screenshot of the sessions list, with the filter set to

    Session Details: This is where you will attend the session when it goes live! You can also share it via social media or email, or add it to your digital calendar (Outlook, etc). 

    Session Chat: The session chat box has the same look and feel of the lobby chat, but is specific to that session. The chat will remain in place for as long as the event portal is live, not just during the session - so you can ask questions ahead of time or refer back to information shared there even after the session is over. 


    The Speakers area is just like Sessions--but for people. You can browse or search the list of conference presenters, see their bio and other info, review the sessions they're presenting, and even start a chat with them.

    Screenshot of Katy's speaker profile, with a Website link, a large button to start a Private Chat, a bio, and the list of Sessions.


    Networking is a great place to connect with other attendees. Here, you can find all conference attendees' profiles. There are also options to join in or create a group chat around a specific topic. Finally, you can send a private message to any fellow attendee (which you can both view and reply to in the Private Chats widget).

    Screenshot of Drea's attendee profile, with a large button to start a Private Chat and her bio.


    You can view attendee profiles in Networking--but where do they come from? From the attendees themselves! Go to the Account menu item, and here you will be able to edit and add all the info you need to - your profile picture, everything other attendees see when they access your profile, and files you want to share. There's also controls for how you receive event notifications and the option to change your password.

    Please take the time to fill in your profile, so your fellow KLAS users can get to know you!

    Don't feel pressured to share any info that you don't want to, but some things to consider adding: your pronouns, what your role is at your organization, how long you've been using KLAS, and links to social media you use professionally. Finally, as you can see, the photos are never shown very large, and it can be very helpful to put a face to the name. A simple headshot is best! However, if you decide not to share a real photo, a pet or something iconically "you" will still help other attendees recognize and remember your profile. 

    Screenshot of the account page, which is divided into two columns. The first includes information viewable by other attendees, which controls for what should be shared or hidden. The second column includes the password reset and the controls to upload files. 

    We hope this brief tour of the KLAS UC 2021 Virtual Event Portal will help you get acclimated and have the best experience possible during our very first fully online conference! We're so excited to see you all there!

  • KLAS UC2023: Preliminary Conference Info

    Artwork of the Nashville skyline with a stamp-type border and labeling. Greetings From Tennesse is written large over the buildings, and a guitar leans against the side of the image.

    Greetings, KLAS Users!

    We are so very excited to announce our first hybrid KLAS Users Conference!

    As a reminder, the 2023 conference dates are July 17 - 20
    at the Tennessee School for the Blind in Nashville, TN.

    Registration is now open! Register for the conference here: KLAS UC2023 on Zoom Events

    The preliminary conference schedule is available here: 2023 KLAS Users' Conference Proposed Schedule

    Want to help make the conference great? Don’t miss the KLAS UC2023: Call for Session Proposals.

    Conference Theme:

    To help get you excited, the theme for the upcoming conference is A Perfect Tenn: KLAS UC2023

    So come on down to Tenn(essee) to be part of the equation!

    Conference Hotel:

    We have arranged a conference rate of $179 per night at Element Nashville Airport for all attendees of the conference.

    The hotel offers an airport shuttle, free breakfast, saltwater pool, indoor and outdoor lounge areas, and a fitness center.

    Photo of the front of the five-story, Element hotel. The center tower is framed by an architectural awning and the windows reflect a cloudy sky.The interior of the spacious hotel lobby with groupings of comfy chairs under fun light fixtures. The bar is at the far end of the room, adjacent to a wall of windows looking out on a sun-drenched pool and patio.

    You can reserve your room via this link: Book your group rate for the KLAS Users’ Conference

    The group rate is good for Sunday, July 16 through Friday, July 21, and there is no deadline to book your room.

    Registration Dates and Fees:

    Registration for the conference is open: KLAS UC2023 on Zoom Events

    Online registration for individuals:

    • $30 Early-bird Registration (1/16/23 – 4/30/23)
    • $50 Regular Registration (4/30/23 – 7/17/23)

    In-person Registration:

    • $150 Early-bird Registration (1/16/23 – 4/30/23)
    • $175 Regular Registration (5/1/23 – 6/18/23)
    • $200 Late Registration (6/19/23 – 7/17/23)

    BONUS: Every in-person registration comes with a free online registration for another user at your organization! While the Zoom Events platform does not support group rates, we hope that this bonus will help allow more KLAS users to attend the conference, and stretch your conference budget that little bit further. 

    1. You will be directed to log into a Zoom account to register. If you do not have a Zoom account, you will need to create one.
    2. Individual session registration will not be available until after conference sessions are finalized and published.

    What does the registration fee cover? 

    The conference registration fee covers transportation to/from the school, to/from the reception, printed conference materials, snacks and beverages between sessions, and lunch on the two full days. More details on the provided lunches will be available closer to the conference, but every effort will be made to meet any dietary needs or restrictions. The fee may also go towards technology to support hybrid sessions or other assorted hosting costs.

    The reception, attendee gifts, and speaker gifts are paid for by Keystone and your funds are not used towards those costs.

  • KLAS Users' Webinars & Roundtables

    KLAS Users' Webinars & Roundtables

    Upcoming Webinars & Roundtables

    New Webinar & Roundtable Platform: In an effort to provide a better experience for online training, webinar, and roundtable participants we are moving from join.me to Google Meet. You will NOT need a Google account to join a Keystone hosted Google Meet. We hope this change will address some of the bandwidth and other issues we know some attendees have experienced with join.me. As an additional bonus, Google Meet offers auto closed captioning.

    2/18/2021 KLAS New Features with Katy

    3 PM ET / Noon Pacific Thursday, Feburary 18

    During this session, she will describe and demonstrate new features and functionality added to KLAS. If there's something specific you wish her to discuss or demonstrate, feel free to email your question to  

    Google Meet Link: https://meet.google.com/rwk-bpmz-oco
    Join by phone: +1 314-226-1417‬ PIN: ‪769 402 631‬#‪

    Previously Held Webinars & Roundtables

    Recordings and / or PowerPoints from the below previously held webinars and KLAS Users' Roundtables are available. You must be logged into klasusers.com to access any of these articles.

    • 12/15/2020 KLAS Users' Roundtable: Duplication on Demand Updates
    • 11/19/2020 Keystone Webinar: Reports
    • 10/22/2020 KLAS IRC Users' Roundtable
    • 09/17/2020 KLAS Users' Roundtable: Virtual Programming
    • 8/12/2020 KLAS New Features Update
    • 05/19/2020 KLAS Online KLAS Users' Group Meetings
    • 4/23/2020 KLAS IRC Users' Roundtable
    • 03/19/2020 KLAS Users' Roundtable: Duplication on Demand
    • 02/20/2020 KLAS Q&A with Katy
  • Latest IRC / IMC News

    Save the Date for the KLAS IRC / IMC Users' Group Meeting to be held on Tuesday, October 12 at 3:00 PM Eastern Time as part of APH 2021!

    Today, I want to share a few items of particular interest to our Instructional Resource / Instructional Materials Center users including the upcoming users' meeting at APH, an update about our APH integration project, and a new IRC addition to our Users' Community. Read on for more info about each.

    KLAS IRC / IMC Users at APH 2021 Annual Meeting

    As you have probably heard, the 2021 American Printing House for the Blind Annual Meeting will be online again this year. 

    • KLAS IRC Users' Group Meeting at APH 2021: Tuesday, October 12 at 3:00-4:30 PM Eastern / Noon-1:30 PM Pacific

    We are hosting the 2021 KLAS IRC / IMC Users' Meeting on our Zoom account.

    Meeting Agenda:

    • Keystone Update & Current Customers
    • Community, Training & Events
    • New KLAS IRC Features
    • Upcoming Development
    • Questions & Discussion

    Meeting Invite:

    Join Zoom Meeting: https://us02web.zoom.us/j/88072964152?pwd=NUltTVdISVRBS0VuS0Fud2VsUTZmQT09

    Meeting ID: 880 7296 4152
    Passcode: 167077

    Dial-in for audio:
    +1 929 205 6099 US (New York)
    +1 301 715 8592 US (Washington DC)
    +1 312 626 6799 US (Chicago)
    +1 669 900 6833 US (San Jose)
    +1 253 215 8782 US (Tacoma)
    +1 346 248 7799 US (Houston)
    Find your local number: https://us02web.zoom.us/u/kkZmZM6Wu

    September 2021 APH Integration Status Update

    During our August 24 KLAS New Features Webinar Katy shared the latest info on our ongoing project to integrate KLAS with APH's catalog and ordering system. We know many of you are excited and anticipating the completion of this integration project (as are we) because it means much less data entry and duplication of effort for your staff.

    I asked Kyle Honeycutt, Manager of Software Development, for any additional updates he may want to share with our IRC / IMC users. This is what he said:

    Using a tool called "PostMan," I have been able to successfully retrieve catalog information, post orders to their test system, and retrieve status of orders. I am in contact with APH and their contractors regarding what information is mapped in which fields, and what criteria to query on to retrieve exact catalog availability. Once all these questions are answered, the next step will be adding calls to these services within the KLAS programs.

    Basically, we are using a known testing tool to confirm that the services work as expected, and that we know exactly how to consume them. Then we will introduce the complexity of consuming the processes from within KLAS.

    What that means is: we're making good progress and using known tools and processes to accomplish the integration. At this point, our development needs to verify the item information being pulled from APH's catalog is identified correctly and then setup the service to pull it into KLAS in a logical manner.

    New IRC Installation

    Finally, I want to welcome a new instructional resource center to our KLAS Users' Community!

    The West Virginia Instructional Resource Center began their implementation of KLAS this week with an onsite visit from Marion and Mitake. We're excited to work Debbie and her staff in the next few months as we learn their workflow, policies, and process and how to best make KLAS work for their organization and clients. 

    We're excited to have them on board, and hope you'll join us in extending a warm welcome.

  • Planning the 2023 Users' Conference

    A large sign painted on a wall reading Welcome to the Tennessee School for the Blind, serving since 1844, with the initials tsb in fancy script in place of a logo. Hanging beneath that is a vinyl sign reading 2021-22 Best for All District.

    Are you looking forward to the next in-person KLAS conference? Or would you prefer to keep things online? Either way, I have some hopeful news: planning for the 2023 KLAS Users’ Conference is underway and picking up steam!

    Barring still more “unprecedented events,” UC 2023 will be held July 17-20, 2023 at the Tennessee School for the Blind in Nashville, TN. For those who can’t attend in person, we are looking into options for hybrid sessions, and plan to offer as much of the conference to you as possible. To facilitate this, we will likely be changing up the conference schedule, allowing in-person-only, hands-on content to occur in the mornings, and hybrid sessions to occur in the afternoon (when they will be reasonably timed across more time zones). Our goal is to ensure those attending in person get as much value for their travel as possible and provide a valuable experience for those who can’t join us in Tennessee, while ensuring both groups will be able to justify the expense to their funding agency.

    While we do not yet know what the registration fees will be, we will try to keep them as low as possible and still deliver a quality conference. Our top contender for the conference hotel has quoted us a nightly rate of $179 / night, which is below the 2022 government rate. We are researching transportation options to get everyone from the hotel to the school and back, and catered-in lunches will help keep daily meal costs reasonable. For online attendees, a minimal registration fee will help cover whatever equipment or software costs we incur to bring the afternoon sessions to you.

    Helping us to close in on the specifics, we just completed a site visit, checking out what has changed at TSB since 2019, investigating possible reception venues and caterers, and making sure the hotel is up to par.

    We have excellent Programming and Logistics Committees assembled who are digging into all the challenges of our first hybrid conference, as well as all the usual conference minutiae, but of course we need your help as well. How many people should we expect in-person or online? What precautions need to be in place to ensure everyone’s health and safety?

    Have a look at our proposed conference schedule, read on for a few teasers from our site visit, but also don’t miss completing our Pre-conference Planning Survey. With so much uncertainty, change, and opportunity for an amazing new conference format, we need your input this year more than ever!

    Site visit photos: 

    A man with short dark hair and a white t-shirt and face mask stands in front of a room filled with long tables and rolling chairs. In the front of the room is a projector screen, and there are two large monitors on the side wall. There are windows into another indoor space, plus higher windows to let in natural light, including a large round window at the peak of the sloped ceiling.

    Allen Huang, Director of the Tennessee Instructional Resource Center, shows us the school's atrium, which is excellent for general sessions with its comfortable chairs, large projection screen, and monitors set up to mirror the front screen. 

    The school librarian is a woman with tightly curled red hair and a purple t-shirt. Beside her is Dr. Hung, Katy, who has braided hair, glasses, a green face mask, and a green shirt with ferns and moths printed on it, and James, who has a black face mask and a blue plaid shirt, and who is waving to the camera. The library has shelves with books and other materials, a large front desk, and an area of comfortable-looking arm chairs and sofas arranged in a semi-circle.

    The school librarian shows Keystone staff Katy and James their conversation area, which is a good fit for casual networking or just decompressing between conference sessions.

    The hotel lobby, showing scattered seating and side tables, and a semicircular bar at the far end. The wall to the left of the viewer is mostly glass, looking out on outdoor seating, a pool, and a lawn. Overhead, round hanging lights contribute to a fun atmosphere.

    The hotel has plenty of hang-out space split between the interior lobby and the outdoor courtyard. The pool will be a welcome amenity come July, and there is an indoor gym, hot breakfast, all-day coffee, and a bar. There are a couple restaurants and convenience stores within walking distance, or biking distance on one of the hotel's bicycles. 

    Katy and James smiling at a restaurant table. James is waving to the camera again, and both have plates in front of them with biscuits and cornbread. There is also ice tea and a white gravy visible on the table. The background shows the restaurant's historical architectural features, including a marble fireplace, built-in shelves, and chandeliers, plus eclectic antique décor.

    James and Katy trying out the food at a possible reception venue, Monell's at the Manor, which is a family-style restaurant in a historic mansion. If we move forward with this venue, we would have exclusive access--only Users' Conference attendees and restaurant staff would be present, and there is a ton of room to spread out and for air to circulate. They serve fantastic Southern food in a unique and fun environment.

    I hope you enjoyed this sneak preview! As we get further along planning the conference we'll have more to share, but for now, please tell us about your plans and preferences by answering the Pre-conference Planning Survey!

  • Preparing for Hurricane Florence

    NOAA Hurricane Florence image

    As many of you will be aware, Hurricane Florence is forecast to bring heavy rains and high winds to central North Carolina, including the area where Keystone's offices are located. We are monitoring the storm closely, and are making plans to minimize the impact the storm may have on us all.

    1. We have a generator for critical functions of the office. In the event that our electric power goes out, our systems, servers, network, email, and phone system should remain unaffected.
    2. If the roads are unsafe for staff to travel to the office, our phones are VOIP and our customer support staff all have work-issued laptops. This would allow customer support staff to work from home over a VPN and keep supporting you all.
      Depending on the severity of the storm, we may have difficulty responding to support calls as quickly as we'd like, but we'll be doing the best we possibly can.
    3. Customers that have their database hosted with us-- for years, we have been storing backup copies of everyone's databases off-site (in encrypted form) in case of emergency. In case the hurricane is really terrible in this area, we have an emergency operations site prepared to be able to bring up all the hosted customers on cloud-based servers within a number of hours. Should this be necessary, connecting to those cloud servers will require local admin rights to load a new set of KLAS support files. We will be sending out information about the backup connections and plans to affected customers as needed.

    Another area that we have been seeking to improve: providing a consistent place for customers to be able to check on the status of their database and connections so that it is quicker to identify where an issue might be occurring. As part of the 7.7 release that we are in the final stages of testing, we have been planning to roll out new status pages to report on the status of each library's database.

    For this weather event, Keystone is going to use an early version of this system to provide information to all customers on how we are weathering the storm. The Keystone Status notification site is now accessible from the "Keystone Status" menu item on klausers.com and at this URL: https://uptime.statuscake.com/?TestID=emlREBtN3e

    This site will show the status of our Support and Hosting networks, and also provide us with a location to post any announcements. The Keystone Support network indicates, among other things, whether our email server is still receiving emails, and if we can expect our phone system to work. The Keystone Hosted Customers ISP indicates whether our hosting network is still communicating with the Internet, and therefore should the customer expect to be able to connect to the database with the staff functions.


  • Reviewing the Refreshed KLASUsers.com

    Screenshot of the new KLASusers.com home page

    As announced yesterday (and clearly visible from visiting the site) KLASUsers.com has undergone a pretty big redesign and refresh. We've added new features and functionality, but also reassessed how we organize content to make it easier to find and use. Some of the most important things to know about the redesign are:

    1. The new Knowledge Base & KLAS News menu items
    2. Logged-in users can now comment on articles
    3. Using article tags to find what you need
    4. The site's enhanced search functionality
    5. The log-in function is now available from every page, and won't redirect you from whatever you are currently viewing
    6. A Support button on all pages gives you a quick shortcut to contact Keystone Customer Support anytime you need help

    Today I want to talk about the first four on the list... 

    Knowledge Base & KLAS News

    All still-relevant articles from the old klasusers.com are still available, but the old menu items have been collected under the new overarching categories of Knowledge Base and KLAS News.  This simplifies the Main Menu, and should keep you from needing to guess whether the info you need is in a document or a recording.

    The main page for each of the new menu items will display the most recent articles in that general category, and a link to the related subcategories can be found at the bottom of the page.

    A screenshot showing the Subcategories and page selector at the end of the KLAS News main page. The Subcategories are in as H3 headings.

    Under Knowledge Base, you will find two subcategories:

    1. Recordings, including general and customer specific training and webinars
    2. Documents, including MARC Record Updates, Release Lists, and quick reference

    KLAS News' subcategories include:

    1. Key Notes Blog posts
    2. Events
    3. KLAS Users' Group info

    The five most recently added or updated articles in each category are also listed in the site's footer, so you can easily jump to the new content from any page. We hope this reorganization will help you get to the content you want quicker and easier, without needing to remember where things are filed away.

    Screenshot of the footer section showcasing the most recent content. Knowledge Base and News / Events are the headers at H3.

    Article Commenting

    We're excited to see how this new feature adds to our site! Logged in users now have the ability to comment on any article on KLASUsers.com.

    If you aren't logged in, you can still view any posted comments, but to add a comment you will need to log in, either from the comments section or the link at the top of the page. All comments can be viewed from the article page itself, or in the forum, so it's easy to find the latest discussion! New comments are visible right away with no approval necessary, although our site administrators can moderate comments if needed.

    We hope you will find this a great new way to ask for more information or provide feedback--we'd truly love to hear when you find an article interesting or useful, or if there's something you'd like to add to the discussion. We challenge you to make this the first article you comment on!

    Screenshot with a snippit of text from the end of an article, followed by

    Article Tags

    You will now see subject Tags listed on all article previews and at the top of all full articles. These words or phrases are ways of categorizing articles and such with similar content. For, example you can select the "duplication on demand" tag to see a list of all articles with that tag applied.

    Screen Shot of an article preview, with several tags including Duplication on Demand. Each tag is visually similar to a button, and allow the user to select that tag to browse the whole category.

    We have actually been tagging articles all along, but the new site puts them "front and center" so you can easily spot them or quickly click through to a category you want to browse more of. We've also reviewed the tags we used previously to streamline them and make sure we're using the feature in the most useful way. If you find examples of misapplied or missing tags, please let us know. Also, don't be afraid to speak up if you feel we need to add a new tag!

    Enhanced Search Capabilities

    This might be the thing I am most excited about (unless it's article comments... we're really excited about the comments). I love when I can easily create and execute a search to find just what I'm looking without any muss or fuss. The search bar allows you to seamlessly search for anything from anywhere with a simple keyword search.

    You can also choose to employ additional Search Options such as looking for all (or any) instances of the word or the exact phrase as typed to narrow down the results to exactly what you want to see. You can also choose how you want your results displayed. Options include: Newest or oldest first, most popular, alphabetical, etc. If you only want to look in a certain area of the site, there's also options to limit your search that way. Finally, you can also control how many results you see on each page using the "Display #" drop-down.

    Screenshot of a search for

    We know y'all are busy, so the faster and easier it is to find what you need, the better. We hope the new site search will allow you to jump right to the info you need.

    Final Notes

    We've put a lot of thought and effort into the refresh, but with increasing "technical difficulties" from the old site, we went live before we had the chance to test the site as well as we would have liked. If you encounter any problems with the new site or spot something we missed! In particular, if something is not accessible, please let us know! The reorganization and the big changes to the look and feel of the site may take a little getting used to, but we hope you'll all agree that this is a big step forward for KLASUsers.com.

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Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612