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Just an idea
- sbuchalter
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3 months 3 weeks ago #1647
by sbuchalter
Just an idea was created by sbuchalter
This is something that I just thought up. We have the RSQueue that works off of the service spread box at the bottom of the profile account.
If a client calls in, or if someone is pulling up accounts, without being in a service queue, and the is something in the service box, maybe something can be done to get the user's attention (highlighting something when the account is pulled up (maybe a button/tab, have an icon appear on the toolbar....). I'm sure nobody clicks on every single tab of clients account, so this will pull their attention to what needs to be done.
If a client calls in, or if someone is pulling up accounts, without being in a service queue, and the is something in the service box, maybe something can be done to get the user's attention (highlighting something when the account is pulled up (maybe a button/tab, have an icon appear on the toolbar....). I'm sure nobody clicks on every single tab of clients account, so this will pull their attention to what needs to be done.
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- patrick20k
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3 months 3 weeks ago #1648
by patrick20k
Replied by patrick20k on topic Just an idea
Interesting thought!
Others who make use of the RS Queue: would you want an attention-getting indicator in the header or somewhere to flag that a record has one or more RS Queue Reasons?
Others who make use of the RS Queue: would you want an attention-getting indicator in the header or somewhere to flag that a record has one or more RS Queue Reasons?
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