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Remote Access

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3 years 3 months ago #595 by patrick20k
Remote Access was created by patrick20k
With the extreme cold hitting much of the country, many people are working from home this week. Are you?

If your organization wants to start allowing work-from-home, here's what you need to know.

Keystone-hosted
Contact customer support for the Remote Access Request form. This document covers our remote-access policy, lists hardware & software requirements, and lets you fill in the technical info we need to set everything up.

In brief:
  • Users who require a VPN must accept the responsibility of assuring that the computer they will use is secure.
  • All traffic destined for the KLAS Server network is logged and associated with the user.
  • VPN users will be automatically disconnected from the KLAS Server network after 30 minutes of inactivity or a total connection time of 8 hours. The user must then logon again to reconnect to the network.
  • The VPN credentials will be updated / changed on a regular basis.
  • The user will neet to manually switch between their office or home VPN settings.
  • The user and their supervisor need to sign the VPN User Agreement Form.

Self-hosted
Remote access for self-hosted customers is handled by their own policymakers and IT groups. If they have any questions about set-up or best practices for remote KLAS access, they are welcome to contact us.

We hope you have all been able to stay safe and warm!

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Keystone Systems, Inc.
8016 Glenwood Ave., Suite 200
Raleigh, NC 27612
800-222-9711