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Key Notes Blog

Bringing you weekly posts on conference planning, happenings at Keystone, or how better to put KLAS to work for you!

Downtime Update

What a week! ...and it’s only Tuesday.

As I’m sure all of you know, one of our servers decided that 2020 was just too much for it and bit the dust on Monday morning. Our 7.7 customers dodged the worst of it--we’ve been moving everyone to newer servers as they migrate to the new version--and have seen little disruption. Unfortunately, the rest of you have had significant downtime, and we apologize.

We attempted to resuscitate the server without success. At that point, our disaster recovery procedures went into effect: backups were recovered and our valiant IT and Dev team spent the rest of the day and night porting them to a new cloud server and getting everything rebuilt. Since then, we’ve been working with everyone to get VPNs pointing to the new server location, correcting settings to restore printing and reports, and doing a whole lot of troubleshooting. (All while Nancy is also running an Administrators Training.)

Up next: finish getting all the WebOPACs and WebOrder systems back online and functioning normally.

So, while we know this process hasn’t gone as quickly as hoped, please be assured that we are doing everything we can to get you back in business ASAP. Thank you all for your patience and assistance!

Steering our way into a new year on KLASUsers.com...

Last year we published the first KLASUsers.com content survey to assess how we'd been doing after our first dedicated year of weekly blog posts and discussion forum tips. This year we've continued with this content, added more, and also implemented the Weekly Wrap-ups that are emailed to the KLAS Users e-list. As we round out year two, Katy and I want to check-in again so we can continue to provide information of interest and in a format that you find useful. Therefore, please take some time to complete the 2020 KLASUsers.com content survey and help steer us in the right direction as we move forward.

We promise it's not too long and will be open until February 7th.

Any and all feedback is greatly appreciated! We're doing this for all of you, so please chime in to let us know how it's going!

2020 KLASUSERS Content Survey: How are we doing. Please respond by February 7, 2020.

 

Read more: Steering our way into a new year on KLASUsers.com...

2019 Holiday Potluck & Gift Exchange

Every year, Keystone's staff get together for a bit of fun one Friday during December. Everyone contributes a dish to our potluck lunch and brings a gift for our White Elephant gift exchange. For this week's blog post, I thought y'all might enjoy a look at some of last Friday's festivities.

We had a wonderful spread of food including all the holiday favorites like sweet potato casserole, green bean casserole, cranberry sauce, and more!

 Dishes of many different kinds wait for our staff to partake.

Read more: 2019 Holiday Potluck & Gift Exchange

Where do you see us in Ten Years?

I recently took a look back at Keystone's 2019, but New Year's isn't just about looking back... it's also a time to look ahead. The 2010s are coming to a close, the '20s are moving in, and our library customers are at a turning point in Talking Books service.

So what might be coming over the next decade?

A mostly-complete loading bar with the text "2020 Loading..."

Read more: Where do you see us in Ten Years?

2019 Year in Review

I don’t know about you, but when I stop and look back at how far we’ve come since January, how my goals and focus have shifted to keep up with your needs and all of our new developments...it’s been a long year!

KLAS Version 7.7

The new version of KLAS is a major update, with some big changes on the back-end, high-volume Duplication on Demand support, and a rapid “Agile” development cycle.

The Beta deployment of 7.7 to North Carolina Library for the Blind and Physically Handicapped at the beginning of the year allowed us to track down and fix a ton of issues -- all while getting Gutenberg integration in place and developing the new deployment processes. We were finally able to start bringing more libraries on board in May, and are now working on bringing our IRC/IMCs up on the new system as well.

Read more: 2019 Year in Review