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TOPIC: Feedback Wanted: BARD load & Service Queues

Feedback Wanted: BARD load & Service Queues 2 weeks 6 days ago #764

  • patrick20k
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We have a question we'd love your feedback on!

Right now, when you load your BARD statistics, the Has-Had records are added for titles that your patrons downloaded and back-dated to when the download actually occurred. At this time, if the patron has a request for a Title that they later downloaded, the request is removed so the patron doesn't get what will essentially be a duplicate title.

Should something similar happen with Service Queues? Our current thinking is, if a patron downloaded any title after it was placed on their Service Queue (by any means--request, book search, series, subject, etc, etc), it should be removed.

(Of course, if a title is duplicated between when the patron downloads it and when the BARD stats are loaded, there isn't anything we can do to catch that.)

Does that sound good, or not quite right? Does this need to extend to Duplication Orders? Would you want the ability to toggle this on or off for your library? Should we make any exceptions, such as series?

Please let us know--we want to hear from you!! :cheer:
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Feedback Wanted: BARD load & Service Queues 2 weeks 6 days ago #765

  • EBruton
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I believe that the practice of removing the pending request should continue.
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Feedback Wanted: BARD load & Service Queues 2 weeks 4 days ago #768

  • massbibliophile
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Yes, duplicate requests should be removed.
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Feedback Wanted: BARD load & Service Queues 2 weeks 1 day ago #769

  • patrick20k
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Sounding pretty positive so far! :cheer:

Please remember, though, there'll be times when a title has already been duplicated by the time you load the BARD statistics for the previous month. There may also be times when a patron downloads a book from one of their series, leaving a "gap" in the series on their next cartridge.

With cases like that in mind, are we still all thumbs-up and green lights? Any objections out there?
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Feedback Wanted: BARD load & Service Queues 2 weeks 13 hours ago #770

  • massbibliophile
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Well, yes, but most patrons are fine with the explanation that our automated system is working properly. By and large, people get that clerical issues are still a thing in the age of the interwebs :)
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Feedback Wanted: BARD load & Service Queues 1 week 6 days ago #773

  • NC-Craig
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I'm going to chime in with a quick word, from my tiny internal windowless bad plumbing office,
I think something downloaded from BARD should be removed from the Service Queue, in order to prevent them from ending up accidentally in an order as things are pulled at the time of creating the next order. We also consider that some patrons may be insistent on getting a book a second time in recent succession, but this probably isn't a thing that happens very often.
In our case, now that we've been doing duplication on demand for over a year and have had a chance to "stress test" the system it would great to extend this ability to have items that could be flagged and removed from upcoming orders also. To have the ability to "manipulate" an order would be powerful. It is understood that this requires some changes to programming, but it's an idea worth floating for future development.
Master Jedi-KLASbrarian
"There is no try, there is only do..."
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