There were days that cast it into doubt, but some good things did happen in 2020! Let's have a look at some of them from this very website (with lots of links to get caught up if you missed something in the tumult).

We had a very successful series of webinars, covering both LBPH and IRC topics of interest, and including Keystone-led, User-led, and roundtable formats. Additionally, we had the chance to meet with y'all at the APH online conference and at the NLS online conference. We also transitioned KLAS Administrator's Training to an online format with a renewed and refreshed curriculum to better meet the needs of our Admins.

Back in January, we introduced the Scribe Mini! This little guy can store the entire digital collection, can either run a full Scribe Tower, or be used as a stand-alone device at a front desk or outreach location. On the other side of the hardware aisle, Teresa Kalber of the Colorado Talking Book Library, one of the first KLAS libraries to implement Gutenberg, shared their experience in the Hot off the Press blog series.

Then Covid took over the news and turned our expectations for the year on end. Even when things were hard though, KLAS Users put in their time and effort to help each other, including by sharing their experiences, lessons, and strategies as we all adjusted to lock-downs and quarantines.

Despite the difficulties of the year, business continued as best it could, including the need to track and report on statistics. In Get to Know the Circulation Report, I shared some info to help you make friends with one of our most powerful reports.

Finally, we continued to refine and improve our Disaster Preparedness and Recovery processes, ensuring that we can respond to anything and keep you all up and running as best as possible.

Despite the uncertainty ahead our excellent user committees continued to plan the 2021 KLAS Users' Conference, balancing the need for flexibility with the planning timeline. Watch for the latest information and the results of the recent planning survey coming very soon!

Over on our other website, we re-launched KLAS.com with an all-new (and much improved) look and feel! We were so happy with the results, in fact, we're actively working to provide KLASUsers.com with a similar refresh.

Here's to 2021! This year is shaping up to be plenty weird and challenging in its own way, but we do we expect it to bring an easier-to-use and more modern KLASUsers.com, and plenty of new content to keep you all informed and empowered as users!