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Submitting Issues to the "Top 10" site |
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Written by Andrea Callicutt
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Friday, 02 May 2008 14:28 |
The top 10 issues process will take place in two distinct phases. The first phase will be exclusively for submitting issues. The polling website (http://www.bigpulse.com/1673m) will become available for submitting and reviewing issues beginning on Friday, April 11th, 2008. The website will accept submissions through Friday, May 16th, 2008. The website will not accept submissions after May 16th, 2008.
1. In order to submit issues to the website, your library’s designated staff person will need to login. One login will be provided per library, and it is advisable to designate a single staff member, the regional librarian, or KLAS administrator to submit the issues. To access the submission area of the website, you will use the login and password supplied by Keystone. The login and password information will be sent directly from Keystone to your library in a separate email message.
2. Libraries should submit significant issues that have widespread relevance and are applicable to the broadest range of libraries. Issues that are unique or specific to your library should be discussed directly with Keystone staff. Submitting significant issues will increase the potential for numerous votes, and will improve the odds of your issue making the Top 10 list.
3. Please review previously submitted issues before making a submission to determine whether your issue is already listed. Similarly worded issues will be merged into a single item.
4. Please provide a clear, detailed description of your issue so that it is understandable to others. If the wording of an issue is ambiguous, you will be contacted and asked to provide additional information. Remember, the more descriptive you are with the wording of the issue, the better the chances will be for receiving votes.
5. Keystone staff will track submissions, and if a resolution is pending or is currently available for an issue you’ve submitted, a Keystone customer service representative will contact you directly to provide information or instruction on accessing the function.
6. Keystone will add commentary if an issue submitted has been resolved, or if resolution is pending. The committee felt this would be beneficial, and would alert libraries to the fact that a “fix” is in the works or is already available.
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Last Updated ( Friday, 02 May 2008 14:51 )
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